Refund Policy
Our refund policy is crafted to be fair, prompt, and completely transparent. Here is everything you need to know about how and when you will receive your funds.
Refund Processing Time
Once your returned package arrives at our Austin facility, our team will inspect the items within 1 to 2 business days. You will receive an automated confirmation email stating that the item has been accepted.
Approved refunds are immediately credited back to your original method of payment (Credit Card, Debit Card, PayPal, or Apple Pay). Depending on your financial institution or credit card issuer, the transaction typically reflects in your statement within 3 to 5 business days.
Damaged or Defective Items
If you receive a product with a manufacturing defect or damage in transit, please contact us immediately at info@anterlane.duckdns.org within 7 days of delivery. Include photos of the fault, and we will issue an immediate replacement or full refund including any shipping fees paid.
Exchanges
Need a different size or color? The fastest route is to request a return for the current item and place a new order on our website for the desired size. If you prefer a direct exchange, please mention it when speaking with our support team.
Contact Us Regarding Refunds
If you haven’t received your refund after 7 business days from confirmation, please reach out directly:
Phone: +1 512 657 2214
Email: info@anterlane.duckdns.org
Address: 1814 Travis Heights Blvd, Austin, TX 78704, USA